Ildi Arlette created RCI in 1994 as a premier consulting, training, and HR company. Since 2004 Ildi has specialized in consulting with Canada’s top dermatology, plastic surgery, spas, retail, cosmetic, medical, and dental clinics to increase their business results by catalyzing patient service and levels of employee engagement. Ildi has developed a proven step by step approach to shift a clinic’s culture, processes, and marketing initiatives to achieve the three pillars of a successful aesthetic business: acquire new patients, build strong teams and retain patients. Included in this approach are strong a focus on leadership and team development, marketing, process improvement, systems implementation, and technology enhancement. Through her expertise, these initiatives will increase profitability, improve employee productivity, and enhance the overall patient experience.
Ildi has developed and delivered customized business plans, training sessions, and workshops while acting as a trusted consultant to over 90 top Canadian and American cosmetic clinics via her practice development education series and one-to-one coaching of clinic owners and staff.
Those who know Ildi know that she is passionate about patient service. Her core values of leadership, service excellence, and continuous learning drive her core message to all her clients: “The best-built clinics, most advanced technology, and marketing can never outdo a positive and personal patient experience. In the end, it’s how clients experience your business and how you serve them that matters.” She values the hard work and dedication of owners, service providers, and entrepreneurs because she is one.
Ildi created and hosts exclusive medspa Mastermind groups –a confidential, online group made up of non-competing clinics from each province. The purpose of the groups is to have direct access to Ildi’s live learning sessions and bi-monthly calls, to engage in specific Q & A regarding problem-solving and growth strategies along with sharing of best practices.
Ildi has a proven track record as a results-driven leader, acting as an advisor, coach, and business partner to her clients. In addition to her experience in the medspa and cosmetic industry, her corporate and small/medium business clients range in size from 3-3000+ staff members.
Ildi is an award-winning business leader including Top 40 Under 40 and multiple nominations for the RBC Canadian Woman Entrepreneur Awards. Ildi was recently nominated for the 2019 Alberta Women Entrepreneurs Award (A.W.E.). Ildi is an active member of the Women Presidents’ Organization and the founder of a 2-day national leadership and business conference.
Ildi lives with her husband John and her daughter Jaclyn in Calgary.
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